Privacy Policy

Last updated: January 2026

Faction Diagnostics ("we," "us," "our," or "Company") operates the jdcmacon.com website and diagnostic platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect information in several ways to provide and improve our diagnostic platform for competitive gaming tactics:

• Contact and Inquiry Data: When you submit a contact form, request support, or inquire about our services, we collect your name, email address, phone number, and the content of your message.
• Usage and Diagnostic Data: When you use our platform to analyze gameplay, we may collect information about the features you access, the diagnostic tools you use, your faction selections, and replay data you voluntarily upload for analysis.
• Technical Data: We automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, and pages visited. This helps us understand how players interact with our diagnostic journey and troubleshooting guides.
• Cookies and Similar Technologies: We may use cookies, web beacons, and similar tracking technologies to recognize returning users, remember your preferences, and understand site usage patterns. These are primarily functional and analytical in nature.
• Analytics Information: We may use analytics tools to track how players navigate our content, which faction guides are most helpful, and where learning breaks down in the diagnostic process.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our diagnostic platform and services
• To respond to your inquiries, support requests, and feedback
• To analyze gameplay patterns and deliver faction-specific solutions tailored to your performance gaps
• To send you updates about new diagnostic guides, troubleshooting content, or service changes (with your consent)
• To understand how players use our platform and optimize the diagnostic journey and decision trees
• To prevent fraud, abuse, and security issues
• To comply with legal obligations and enforce our terms of service

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting analytics, hosting data, or providing customer support. These providers are contractually obligated to use your information only as necessary to provide services to us.
• Legal Compliance: We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If Faction Diagnostics is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. Contact information and inquiry data are typically retained for up to two years unless you request deletion. Diagnostic data and replay analysis information are retained for the duration of your use of the platform, unless you choose to delete specific analyses. You may request deletion of your data at any time by contacting us.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You have the right to request and obtain a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out: You may opt out of receiving marketing communications or analytics tracking by contacting us or adjusting your browser settings.
• Right to Data Portability: You may request your information in a portable format suitable for transfer to another service.

To exercise any of these rights, please contact us using the information provided below.

Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us recognize you, remember your preferences, and understand how you use our diagnostic platform. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our site. We do not use cookies for targeted advertising or to track you across unrelated websites.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Faction Diagnostics. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites before providing your information.

Children's Privacy

Our diagnostic platform is intended for strategy game players of all skill levels, but we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Faction Diagnostics is based in Alexandria, Egypt. Your information may be processed and stored in Egypt or other jurisdictions where we operate. By using our platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our platform following the posting of changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

We will respond to your inquiry within 14 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.